Quality Management System Procedures, processes, Responsibilities,CAPAs, GDP Compliance Customer Relationship Management Customer Centricity, xustomer complaints management, customer feedback Cold chain management system Temperature control, temperature monitoring, Temperature Record, Temperature controlled warehouse, vehicles, cold Rooms, Freezer Safety Management system Occupational Health & safety compliance fire safety Accreditation Bodies Affiliations KIFWA, IATA Regulations DG Regulation Good Documentation Practices Good Documentation practices Records Retention Document Control Good Warehouse Management System PEST CONTROL, Housekeeping Service $ maintenance Regulatory Authorities Compliance Pharmacy & Poisons Board-PPB Kenya Bureau of Standards-KEBS, Kenya Revenue Authority-KRA, Ministry of Labour Insurance Policies GIT,MACHINES BREAKDOWN WIBA Warehouse management system GWP Compliance, Inventory & stock management